Frequently Asked Questions
How do I register?
How do I edit my personal event page?
How do I upload a picture or video to my fundraising page?
I can't upload my photo to my personal page.
I can't upload my video.
I have forgotten my User ID or password. What do I do now?
How do I share my fundraising page on Facebook?
Are donations made through my fundraising page secure?
Why do you require my email address to make a donation?
How can I see who has donated to me?
What happens if I don't reach my fundraising goal?
What happens if I exceed my fundraising goal?
Why don't I have a thermometer on my personal page? / How can I remove my thermometer?
Can I send donations using regular mail?
How do donors obtain their tax receipts?
Whom do I contact if this has not answered my question or I require more information?
Click on "Sign Up Now" to get to the online registration form. You will need to complete the form and confirm your information. Make sure to review the contest rules in order to complete the registration process. If you have problems registering online, please email info@hsicanada.ca.
How do I edit my personal event page?
Login to your account and select "Customize Your Page" in the menu on the left.
How do I upload a picture or video to my fundraising page?
During registration, you will be prompted to customize your personal fundraising page. You may use one of the stock photos or videos provided, or upload your own. You can share up to six videos and six photos. The page walks you through the process step-by-step. If you need further assistance, email info@hsicanada.ca.
I can’t upload my photo to my personal page.
Photos that are uploaded must be under 300kb, and in .gif or .jpg format. Ensure your photo meets these specifications.
Make sure to upload your video to YouTube. Use the URL provided by YouTube for your video to add a video to your page.
I have forgotten my User ID or password. What do I do now?
Go to the Login Assistance Page and enter your registered email address. Your login information will then be emailed to the address you provided during registration.
How do I share my fundraising page on Facebook?
Click on the “Share” icon on your personal fundraising page. This will add a link to your page within your News Feed. Make sure you update this often as your News Feed grows and this item moves out of sight.
Are donations made through my fundraising page secure?
The donation process is encrypted, so your credit card details are safe. HSI Canada does not share your information. Please refer to our privacy policy for more info.
Why do you require my email address to make a donation?
Your email address is required to generate the “thank you” email—we do not share your email address with other organizations. Please refer to our privacy policy for more info.
How can I see who has donated to me?
Login to your account and select "Fundraising" in the menu at the top.
What happens if I don’t reach my fundraising goal?
If you don’t reach your goal, your donations still go towards a great cause—our Stop Trophy Hunting campaign.
What happens if I exceed my fundraising goal?
Congratulations! Have you considered increasing your goal on your fundraising page? Login and click on the fundraising tab along the top of the page. Then click on “Edit My Goal” and set a new one for yourself. Don’t forget—the top fundraiser will win one of many amazing prizes! Be sure to let your friends and family know that you have increased your goal.
Why don’t I have a thermometer on my personal page? / How can I remove my thermometer?
In your personal page settings, you have an option to “Set a Goal.” If you set the goal to “0,” your page will not have a thermometer. In order to enable your thermometer or pie chart, you should choose an amount for your fundraising goal. Login to your fundraising page. Once you have done so, click on “Edit Goal” under the Fundraising tab.
Can I send donations using regular mail?
Unfortunately not. Please ask your supporters to make a donation through your personal page.
How do donors obtain their tax receipts?
Donations to HSI Canada are not tax-deductible. Non-profit organizations in Canada which lobby to change government policy are generally denied charitable status.
Whom do I contact if this has not answered my question or I require more information?
Please call 416-214-3446 or email info@hsicanada.ca with your questions or concerns.
